Customer Support Engineer
Vantaa, Finland
Full Time
GATES Finland
Experienced
GA Telesis Engine Services (GATES) is a global jet engine MRO based at Helsinki-Vantaa Airport, Finland. We are now looking for a flexible, energetic, and self-motivated Customer Support Engineer to join our Customer Support team in our international and growing company.
In this role you will be the main point of contact for any technical issues during shop visits in collaboration with Customer Support Account Manager. You will work closely with internal stakeholders such as engineering, planning, inspection, and production teams to ensure high-quality customer experience.
At GATES, we value teamwork and close collaboration, and we work on-site at our office right at the heart of aviation activity – at Helsinki-Vantaa Airport. This is a full-time permanent position.
Main responsibilities:
Requirements:
We offer you:
If this role sounds like a good fit for you, please send your CV and cover letter no later than 21.01.2026.
For more information about the position, please contact Suvi Vilen, Commercial and Customer Support Director by email [email protected]
Want to learn more about us? Check our company video: https://www.youtube.com/watch?v=YI8nf0soh-Q
As a condition of employment, a security clearance will be conducted by Finavia Oyj and the Finnish Security Intelligence Service (SUPO) in accordance with the Security Clearance Act (726/2014). If the security clearance results in a negative decision and the application for the Finavia permit is rejected, the employment relationship can no longer be continued and the employer has the right to terminate the employment contract.
To see what #GATelesis life is like, visit LinkedIn, Instagram, Facebook.
In this role you will be the main point of contact for any technical issues during shop visits in collaboration with Customer Support Account Manager. You will work closely with internal stakeholders such as engineering, planning, inspection, and production teams to ensure high-quality customer experience.
At GATES, we value teamwork and close collaboration, and we work on-site at our office right at the heart of aviation activity – at Helsinki-Vantaa Airport. This is a full-time permanent position.
Main responsibilities:
- Communicate & advise customers on technical matters during & after engine shop visits
- Prepare and analyze engine workscopes for engine bids and current customers
- Lead Table Inspections together with Customer Support Account Manager
- Act as an internal liaison between customer support and engineering, planning, inspection and production teams
- Prepare training material & presentations for commercial team
- Support technical evaluation for proposals including:
- Evaluation of Service Bulletin’s (SB’s) and Airworthiness Directives (AD’s)
- Evaluation of Configuration, borescope details, last shop visit data
Requirements:
- Minimum 3 years’ experience as Jet Engine Power Plant Engineer or related role
- Knowledge of Engine MRO business and CF6/CFM56 engines
- B.Sc. or M. SC. in Mechanical or Aerospace/Aeronautical engineering or equivalent qualification
- Technical expert with a commercial and customer focused mindset
- Ability to read, understand and interpret OEM Manuals
- Previous knowledge of IFS system
- Strong knowledge and use of Excel and MS Office
- Ability to perform well under pressure
- Strong risk analysis & decision-making ability
- Fluent communication skills in English, Finnish is considered as an advantage
- Flexibility in working hours
- Excellent team working and organizing skills
- Ability to present complex information to a variety of audiences
- Ability to travel for occasional customer visits & tradeshows
We offer you:
- Opportunities for development and training
- A positive and encouraging work environment
- A wide range of recreational activities and employee benefits
- 200€/year for sports and exercise
- Gym and sauna on company premises
- Comprehensive occupational health care services
- Personnel discounts, e.g. for companies operating in the airport area
If this role sounds like a good fit for you, please send your CV and cover letter no later than 21.01.2026.
For more information about the position, please contact Suvi Vilen, Commercial and Customer Support Director by email [email protected]
Want to learn more about us? Check our company video: https://www.youtube.com/watch?v=YI8nf0soh-Q
As a condition of employment, a security clearance will be conducted by Finavia Oyj and the Finnish Security Intelligence Service (SUPO) in accordance with the Security Clearance Act (726/2014). If the security clearance results in a negative decision and the application for the Finavia permit is rejected, the employment relationship can no longer be continued and the employer has the right to terminate the employment contract.
To see what #GATelesis life is like, visit LinkedIn, Instagram, Facebook.
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