Customer Service Representative
Medley, FL
Full Time
MRO LGS
Entry Level
GA Telesis is a global leader providing integrated solutions to the aviation and aerospace industries. We serve over 2,000 customers, including airlines, original equipment manufacturers, maintenance, repair, and overhaul (MRO) providers, and suppliers worldwide, with 31 leasing, sales, distribution, and MRO operations in 19 countries. At GA Telesis, our core business is integrated aviation solutions, and our mission is customer success.
We are seeking a proactive and detail-oriented Customer Service Representative to join our team at our Medley, FL location. This role is responsible for coordinating and processing component exchange agreements, ensuring accurate data entry and compliance, and providing timely communication across departments and with customers. The ideal candidate will be highly organized, customer-focused, and capable of managing multiple priorities while supporting both internal teams and external clients. If you thrive in a fast-paced, technical environment and take pride in delivering exceptional service, we’d love to hear from you.
Responsibilities:
We are seeking a proactive and detail-oriented Customer Service Representative to join our team at our Medley, FL location. This role is responsible for coordinating and processing component exchange agreements, ensuring accurate data entry and compliance, and providing timely communication across departments and with customers. The ideal candidate will be highly organized, customer-focused, and capable of managing multiple priorities while supporting both internal teams and external clients. If you thrive in a fast-paced, technical environment and take pride in delivering exceptional service, we’d love to hear from you.
Responsibilities:
- Monitor, update, follow up, and process all exchange agreements and materials by working closely with multiple departments
- Input and confirm data such as process, part numbers, traceability, condition, and delivery for each part
- Ensure component exchange agreements are provided and compliance is verified before the transaction is completed
- Ensure timely communication and feedback on daily transactions
- Monitor and follow up on customer status reports
- Day-to-day internal customer support as needed
Qualifications:
- High School Diploma or Technical School Degree
- Experience in Aviation Industry
- Proficient with Microsoft Office - Excel, Word, PowerPoint, Outlook, Teams
- Strong communication and analytical skills, process-oriented and organization
- Must be able to multi-task and prioritize tasks independently
- Must be able to work onsite
Preferred Qualifications:
- College degree in a relevant field
- Experience with Syspro
Come check out how #gatelesis is "Intelligently Defining the FUTURE of Aviation and Aerospace"
To see what #GATelesis life is like, visit LinkedIn, Instagram, Facebook.
To see what #GATelesis life is like, visit LinkedIn, Instagram, Facebook.
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