Customer Service Representative

Fort Lauderdale, FL

Full Time

MRO FLL

Mid Level

GA Telesis is the leading provider of integrated services in the commercial aviation industry. Through the GA Telesis Ecosystem™, the Company is distinctly positioned, across six continents, to leverage its resources to create innovative solutions for its customers. Consisting of global operations encompassing Component Solutions, Leasing/Financing, Logistics Solutions, and MRO Services business units for landing gear, component/composite, and turbine engine repair, as well as digital solutions, the GA Telesis Ecosystem™ provides an unparalleled resource to airlines. The Company’s core business is its mission to ensure “Customer Success,” built from a reputation for unsurpassed excellence and integrity. 

The Customer Service Representative will be reporting to the Customer Service Manager and focus mainly on customer service, sales support, production redelivery, and production coordinator. The ideal candidate will have exceptional communication and analytical skills and will also be a goal-oriented team player.

Responsibilities:

Monitor, update, follow up and process all exchange agreements and materials by working closely with multiple departments.
Input and confirm data such as process, part numbers, traceability, condition, and delivery for each part.
Ensure component exchange agreements are provided and compliance is verified before the transaction is completed.
Ensure timely communication and feedback on any exchange-related issues.
Understand and execute the dropship process.
Monitor all exchange-related billing and core unit due dates.
Expedite the return of exchange units from repair and oversee exchange inventory FMV updates.
Day-to-day internal customer support as needed.
Perform other duties as assigned.

Qualifications:

High School Diploma or Technical school Degree.
Experience with Microsoft Office i.e. Excel, Word, PowerPoint, Outlook, and Teams.
Strong communication and analytical skills, process-oriented and organized.
Ability to generate inventory and revenue forecasts.
Must be able to multi-task and prioritize tasks independently.

Preferred Qualifications:

College degree in a relevant field
Experience with Quantum, and Salesforce
Experience in Aviation Industry

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Customer Service Representative

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